TNT update again!!!

PapaJoe · Post by **PapaJoe** » Tue Sep 13, 2016 5:17 pm

Ok, so today is Tuesday, I kept checking my email to see if any replies from TNT in regards to my package being stuck in customs, so no emails, finally, called up Carlos of TNT at 3pm, he picked up phone, I gave him my tracking number again, he said he couldn't find it, I told him the number at least 3 times, and finally he said he found it. So he said he would email me with the request for social security and credit card info.

Waited for an hour. Finally got an email, from his personal email, with attached forms from TNT, ok so I went ahead and filled in the requested information.
Sent the email to him. Now I'm just gonna wait and keep track of the tracking number website to see if it cleared. My gosh, this has got to be the most unprofessional carrier I've ever dealt with. I have a feeling he is the only one there, cuz he is always picking up the phone, and the voicemail is under his name as well.

Anyhow, gonna cross my fingers and hope this goes well to the end, with no broken limbs, legs, hands, or feet getting here safely.

Forgot to mention TNT quoted me the following:

$135.70 Customs duty/tax
$25 customs merchandise processing fee
$15 TNT brokerage fee
$15 Private individual submission
$5 credit card fee
total
$195.70

John from DS says Social security number is required for purchase to pass customs.
I just wished he would have used DHL instead, don't know if they are any better???

Sate · Post by **Sate** » Wed Sep 14, 2016 12:27 am

Still sounds pretty off to me the way Carlos is handling it, but at this point hopefully nothing else goes wrong and your doll clears customs. Once that happens, it should only be a few days before delivery.

DS sends their dolls in a foam lined box, wrapped in a padded sleeping bag with foam bricks providing sturdy protection. It should arrive just fine as long as someone didn't whack the box a bit with a steel pipe.

I hope all goes well for you man. The feeling of opening the box for the first time is definitely something memorable.

- Sate

PapaJoe · Post by **PapaJoe** » Wed Sep 14, 2016 6:24 am

Hi Sate, so I just checked my tracking number as soon as I saw the charge on my credit card from TNT, and within an hour it has finally cleared customs!!! Hurray!!!

I guess I'll be receiving a phone call soon from TNT to set up a time for delivery, cool!

I will definitely be making an open box video to share with y'all .

Well if all goes smooth, I hope that my comments and update about TNT will be beneficial to future DS clients seeking to or already placing an order for their very first doll to the United States.

Bazinga · Post by **Bazinga** » Wed Sep 14, 2016 6:56 am

I'm am so sorry you had to go through this. I will definitely take these dolls off of my wishlist due to the shipping " procedures", plus there's no way I'm giving any carrier(or some dude on the phone) my credit card and SSN info.

I truly think the doll company should mention this to their buyer's before or even when the order is placed before the payment goes through, that way the buyer can decide if they want to go through all this just to get a doll.

Once again I'm very sorry about your experience but at least someone(myself included) was learned about these shipping changes with the company and that in my opinion is too much negative and not enough positive. Hope all goes well for you.

Post by **Dollstudio** » Wed Sep 14, 2016 7:25 am

PapaJoe wrote: Forgot to mention TNT quoted me the following:

$135.70 Customs duty/tax
$25 customs merchandise processing fee
$15 TNT brokerage fee
$15 Private individual submission
$5 credit card fee
total
$195.70

[…]

I just wished he would have used DHL instead, don't know if they are any better???

Neither DHL Express nor Fedex charge fees for "private individual submission" or "customs merchandise processing". Both alternative carriers have a lump sum which is a fraction of the TNT fees. TNT was always a very expensive carrier, as well in regard to shipping costs as to procesing fees, and that hasn't changed after the Fedex takeover.

I you have a choice, always choose DHL Express or Fedex International Priority.

Sandro

Post by **LoneRanger** » Wed Sep 14, 2016 8:43 am

Okay - I missed something here - what is TNT (not dynamite), another shipping company?

"John from DS says Social security number is required for purchase to pass customs."

Really????????????? This smells of possible identity theft and fraud.

WaffleAnomaly · Post by **WaffleAnomaly** » Wed Sep 14, 2016 9:36 am

Bazinga wrote:I'm am so sorry you had to go through this. I will definitely take these dolls off of my wishlist due to the shipping " procedures", plus there's no way I'm giving any carrier(or some dude on the phone) my credit card and SSN info.

Agreed. Though the customs stuff could happen to anyone if they get randomly inspected etc. (though I believe FedEx at least sends you a bill in the mail after its all said and done so there's no delay)

A lot of companies get around this by importing the doll themselves locally and then redirecting it to the customer.

Post by **AlexKnight** » Wed Sep 14, 2016 10:06 am

LoneRanger wrote:"John from DS says Social security number is required for purchase to pass customs."

Really????????????? This smells of possible identity theft and fraud.

As I posted in the other thread, have a look at this: https://help.cbp.gov/app/answers/detail ... number-%2F

Post by **LoneRanger** » Wed Sep 14, 2016 10:25 am

Once again Fascism raises it's ugly head in the all new AmeriKa....

PapaJoe · Post by **PapaJoe** » Wed Sep 14, 2016 11:08 am

Well, the whole process went smooth from John at DS, the only fallback or questionable experience is the delay at the Los Angeles customs where TNT "Carlos" was in charge of handling the transaction. It just seemed odd that he would ask for all this over the phone, and take an entire weekend til Tuesday to actually send me the email requesting the info. And that I had to constantly call to remind him. Besides that, I think DS did a good communication job so far, still wished they had used DHL or some other more well known carrier, but I guess from a business perspective, if DS is saving a little on the shipping side, obviously that means more profit for them.

Anyhow, Today is Wednesday, just double checking my tracking number every 3 hours to see of any updates.

gonestill77 · Post by **gonestill77** » Wed Sep 14, 2016 5:10 pm

LoneRanger wrote:Once again Fascism raises it's ugly head in the all new AmeriKa....

+1

Gust · Post by **Gust** » Tue Jan 17, 2017 8:52 pm

PapaJoe wrote: Forgot to mention TNT quoted me the following:
$135.70 Customs duty/tax
$25 customs merchandise processing fee
$15 TNT brokerage fee
$15 Private individual submission
$5 credit card fee
total
$195.70

I am really surprised with these extra charges. Wasn't this included or disclosed in the shipping cost that John quoted at the time of the order?

Besides, George at XSDolls said that there is no tax for import to the US: http://dollforum.com/forum/viewtopic.php?f=14&t=76999 . So, why is TNT charging customs duty/tax?

Elixsur · Post by **Elixsur** » Wed Jan 18, 2017 12:30 am

Good grief. I recall the girls being seized by customs a while back mainly due to the 145's(-) being considered to young which was understandable but i never expected things to get even more difficult as time went on, even with the larger gals. And here i had plans to get my girl a sister soon, i guess that'll be put on hold until things settle down, if ever. Thank the gods she arrived at the time she did and is safely in my care.

Best of luck to you bud. I have never used TNT as of yet and judging from your experience, i don't think i will ever decide to.

Gust · Post by **Gust** » Wed Jan 18, 2017 12:47 am

It looks like DS is only giving a choice of TNT and UPS for shipping:( I heard negative things about both. Does anyone know which of them would be less bad for shipping to west coast?