sanhuiofficial.com

Is SanHui answering email?

Established since 2002, Sanhui Model Making Co.,Ltd has been endeavoring in the creation and the making of life-like female dolls in various sizes and materials. Our products range from anime models to life-sized and altered-proportion platinum silicone love dolls. The dolls are anatomically correct with fully functional orifices to the intimate touch and feel of a real lady with curvy figure from Yoga coaching.
Website: sanhuiofficial.com
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small_doll_fan
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Is SanHui answering email?

Post by small_doll_fan »

Just wondering if SanHui has anyone monitoring email these days? I had sent them some emails through the website a few days ago but never got an answer. Anyone have any info? Is sending PMs theough TDF a better way to contact them?
Regards,
SDF

Current SDF Girls:
- Araseli (Sanhui 118cm Elfie)
- Kogata (Sanhui 92cm)
- Linnet (SanHui Dolls 65cm 'Linda', Face #4)

Former SDF Girls
- Iris (PiperDoll 100cm)
- Poey 2 (Dollhouse168 100cm)
- Leia (WM Dolls 136cm)
- Elf-D (JMDoll 80cm)
- Lovely (WM Dolls 65cm)

SDF Gallery:
http://www.dollalbum.com/dollgallery/in ... ?cat=14842

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Virgin_Doll
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Re: Is SanHui answering email?

Post by Virgin_Doll »

Frankly, this is already a month that they have not answered my e-mails. :thumbs_down:
Other members on the forum have also encountered this problem.

Fortunately, I've had a lot of help here on the forum to answer my questions. :thumbs_up:
With Lucy and Lissie my SH165+ http://dollforum.com/forum/viewtopic.php?f=261&t=76385
With Maja and Sarah my DH168 https://www.dollforum.com/forum/viewtop ... 59&t=89453
With mini Dolls
Image LUCY Image LISSIE Image MAJA Image SARAH

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small_doll_fan
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Re: Is SanHui answering email?

Post by small_doll_fan »

Virgin_Doll wrote:Frankly, this is already a month that they have not answered my e-mails. :thumbs_down:
Other members on the forum have also encountered this problem.

Fortunately, I've had a lot of help here on the forum to answer my questions. :thumbs_up:
Thanks, Virgin_Doll. I wonder if they may be a bit under-staffed.
Regards,
SDF

Current SDF Girls:
- Araseli (Sanhui 118cm Elfie)
- Kogata (Sanhui 92cm)
- Linnet (SanHui Dolls 65cm 'Linda', Face #4)

Former SDF Girls
- Iris (PiperDoll 100cm)
- Poey 2 (Dollhouse168 100cm)
- Leia (WM Dolls 136cm)
- Elf-D (JMDoll 80cm)
- Lovely (WM Dolls 65cm)

SDF Gallery:
http://www.dollalbum.com/dollgallery/in ... ?cat=14842

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Virgin_Doll
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Re: Is SanHui answering email?

Post by Virgin_Doll »

Thanks, Virgin_Doll. I wonder if they may be a bit under-staffed.
That is the big question :arrow:
With Lucy and Lissie my SH165+ http://dollforum.com/forum/viewtopic.php?f=261&t=76385
With Maja and Sarah my DH168 https://www.dollforum.com/forum/viewtop ... 59&t=89453
With mini Dolls
Image LUCY Image LISSIE Image MAJA Image SARAH

Kotobh88
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Re: Is SanHui answering email?

Post by Kotobh88 »

They always took a couple days to respond to my emails. It appears this is actually getting in the way of their business as well. I've been having issues on my shipping and when I contacted fedex they stated they were waiting on Sanhui to respond to some info they sent them and they haven't gotten back with them in regards to it. So far my package has been in the same spot for 10 days waiting on info from them.

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small_doll_fan
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Re: Is SanHui answering email?

Post by small_doll_fan »

Hmmmm. Thanks for the info, Kotobh88. That doesn't sound good. I really like their dolls, but I think I'll wait to order any until they've resolved these issues.
Regards,
SDF

Current SDF Girls:
- Araseli (Sanhui 118cm Elfie)
- Kogata (Sanhui 92cm)
- Linnet (SanHui Dolls 65cm 'Linda', Face #4)

Former SDF Girls
- Iris (PiperDoll 100cm)
- Poey 2 (Dollhouse168 100cm)
- Leia (WM Dolls 136cm)
- Elf-D (JMDoll 80cm)
- Lovely (WM Dolls 65cm)

SDF Gallery:
http://www.dollalbum.com/dollgallery/in ... ?cat=14842

thismeanswar
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Re: Is SanHui answering email?

Post by thismeanswar »

same thing here.... wrote a message to sanhui (over their website contact form) and got no response... 2 weeks over now....
they make wonderful dolls but they don't know how to treat customers....

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small_doll_fan
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Re: Is SanHui answering email?

Post by small_doll_fan »

thismeanswar wrote:same thing here.... wrote a message to sanhui (over their website contact form) and got no response... 2 weeks over now....
they make wonderful dolls but they don't know how to treat customers....
Got it. Thanks 'thismeanswar' and everyone else for chiming in. Sounds like they have some real issues, so I'm definitely steering clear until they have fixed their communication/staffing/whatever problems.

If i do get a response, I'll post here and let everyone know.
Regards,
SDF

Current SDF Girls:
- Araseli (Sanhui 118cm Elfie)
- Kogata (Sanhui 92cm)
- Linnet (SanHui Dolls 65cm 'Linda', Face #4)

Former SDF Girls
- Iris (PiperDoll 100cm)
- Poey 2 (Dollhouse168 100cm)
- Leia (WM Dolls 136cm)
- Elf-D (JMDoll 80cm)
- Lovely (WM Dolls 65cm)

SDF Gallery:
http://www.dollalbum.com/dollgallery/in ... ?cat=14842

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mossy500
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Re: Is SanHui answering email?

Post by mossy500 »

You could always go through a vendor to buy the doll. Ino March I ordered a 165cm got through customs with no issue and all my emails were answered promptly.

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Lustforlife
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Re: Is SanHui answering email?

Post by Lustforlife »

Same here, this seems to be the new norm after Kimi left. Took them forever to get back to me for some questions i had regarding the Elfie 118 CM doll, hope they get back to everyone soon!

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AVT100
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Re: Is SanHui answering email?

Post by AVT100 »

Lustforlife wrote:Same here, this seems to be the new norm after Kimi left. Took them forever to get back to me for some questions i had regarding the Elfie 118 CM doll, hope they get back to everyone soon!
I was ready to order and had sent an email asking about turnaround time and shipping. I got back an answer and I followed up with one more question and never got an answer so I've put my Elfie dreams on hold.

I'm sure they'll get it all worked out but I wasn't comfortable sending $1500 for an order and then it just dropping into limbo because they don't answer emails.

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small_doll_fan
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Re: Is SanHui answering email?

Post by small_doll_fan »

That's what I decided so I just ordered from a China-based reseller on Aliexpress. The company is not a TDF-approved vendor so I won't name it yet. They may be another scammer outfit, but this particular vendor is up-front about the brands and material types they offer. I also checked them out with WM a while back, and WM said it's a legit reseller for them at least. And they have a lot of feedback, not all of which is the 'perfect experience' type, so they may be legit. We'll see. I went cheap and ordered a 65cm just to see what kind of experience I have with them. I'll report back on how it goes.
Regards,
SDF

Current SDF Girls:
- Araseli (Sanhui 118cm Elfie)
- Kogata (Sanhui 92cm)
- Linnet (SanHui Dolls 65cm 'Linda', Face #4)

Former SDF Girls
- Iris (PiperDoll 100cm)
- Poey 2 (Dollhouse168 100cm)
- Leia (WM Dolls 136cm)
- Elf-D (JMDoll 80cm)
- Lovely (WM Dolls 65cm)

SDF Gallery:
http://www.dollalbum.com/dollgallery/in ... ?cat=14842

De Motte
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Re: Is SanHui answering email?

Post by De Motte »

When I purchased I got more than 40 emails exchanges with them. So I think they are running but they said that have a problem with Yahoo's mail system they use. In fact, there were some emails from them that I could not receive. When telling a important content about order, they will send via multiple email systems.

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Tano
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Re: Is SanHui answering email?

Post by Tano »

For what it's worth, this thread might contain useful info for those wondering what is up with sanhui. http://dollforum.com/forum/viewtopic.ph ... 7#p1084587

Go kiss your jewelery farewell my dear
Go hide you blaggard there ́s no use to fight
Doubloons and pesos will all go I fear
Leave this place while the day is bright
They aim to pillage and the cross is here

- Pirate’s Lullaby
Pat Razket


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small_doll_fan
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Re: Is SanHui answering email?

Post by small_doll_fan »

Tano wrote:For what it's worth, this thread might contain useful info for those wondering what is up with sanhui. http://dollforum.com/forum/viewtopic.ph ... 7#p1084587
Thanks, Tano. Sorry to spam everyone - I totally missed that thread.
Regards,
SDF

Current SDF Girls:
- Araseli (Sanhui 118cm Elfie)
- Kogata (Sanhui 92cm)
- Linnet (SanHui Dolls 65cm 'Linda', Face #4)

Former SDF Girls
- Iris (PiperDoll 100cm)
- Poey 2 (Dollhouse168 100cm)
- Leia (WM Dolls 136cm)
- Elf-D (JMDoll 80cm)
- Lovely (WM Dolls 65cm)

SDF Gallery:
http://www.dollalbum.com/dollgallery/in ... ?cat=14842

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