Neck jont/bolt broken.

rwf111 · Post by **rwf111** » Sun Dec 03, 2017 12:24 am

Seem like neck joint stuck in a head. Is it possible to repair? Any advice?

Head:

Neck:

rwf111 · Post by **rwf111** » Sun Dec 03, 2017 12:43 am

Neck:

: Neck; DSC_0880.JPG (494.2 KiB) Viewed 3613 times

Head:

: Head; DSC_0875.JPG (409.56 KiB) Viewed 3613 times

Rotars · Post by **Rotars** » Sun Dec 03, 2017 12:43 am

Did you throw her down the stairs?

Begog · Post by **Begog** » Sun Dec 03, 2017 12:48 am

Looks like the M16 connector has broken off from the goose neck. Some JB weld might work. CRAZY Cajun's neck replacement is a better solution, or get a new body.

rwf111 · Post by **rwf111** » Sun Dec 03, 2017 1:04 am

Rotars wrote:Did you throw her down the stairs?

No, i don't even use too much force when reattach head...

Begog wrote:Looks like the M16 connector has broken off from the goose neck. Some JB weld might work. CRAZY Cajun's neck replacement is a better solution, or get a new body.

What is that CRAZY Cajun's neck replacement thing? I can afford new head, but whole body would be too depressing...

rwf111 · Post by **rwf111** » Sun Dec 03, 2017 5:12 am

Anyway JB weld option goin first. Find out tomorrow if glue is strong enough.

Ronin · Post by **Ronin** » Sun Dec 03, 2017 6:43 am

That's crazy! Lots of dolls are having a bad day out in the field. I think we must look at how far they have advanced in a relatively short time, and have patience for alot of these problems to be fixed in future dolls. I for one am looking excited to developments another 5-10 years down the track, and in the mean time try to fix the faults these bundles of joy have.

CrazyCajun · Post by **CrazyCajun** » Sun Dec 03, 2017 8:44 am

rwf111;
First things first:
(1): Get the broken part out of the head. If you didn't over tighten it and the threads are not messed up, this should not be to difficult.
(2): JBWeld will not hold fro long on that type of break!
(3): Aquire a piece of metal tubing, big enough to go over the connector that you remove from the head. That is thick enough to drill and tap for 3 #8-32 set
screws. Arrange 6 of them 120 deg. apart and about 1/8" from both ends.
(4): Slide the "Adaptor" (the piece of metal tubing with the set screws) over the gooseneck assembly in the neck, you will have to pull the TPE down. Tighten the
set screws down very securely. Then do the same with the piece that you removed from the head.

Install head and enjoy!

Other than that; a retrofit is in her future if she is to survive!

Best of luck to you both! :drinking:

Post by **ORdoll** » Sun Dec 03, 2017 11:57 am

Hello RFW111

We very disappointed hear of breakage.

Luckily this unusual for our doll.

It important for factory for know exactly what happen.

Please can you take photo of head with connector stuck from side? How much protruding?

We know of case where head thread not cut well. After take photo from side, please can you use grip pliers or spanner for screw out connector from head, photo connector, and photo screw thread inside head?

We write you on email more but these photo and your investigation important for us for quality control.

Best regards

Joyce.

rwf111 · Post by **rwf111** » Sun Dec 03, 2017 3:52 pm

ORdoll wrote:Hello RFW111

We very disappointed hear of breakage.

Luckily this unusual for our doll.

It important for factory for know exactly what happen.

Please can you take photo of head with connector stuck from side? How much protruding?

We know of case where head thread not cut well. After take photo from side, please can you use grip pliers or spanner for screw out connector from head, photo connector, and photo screw thread inside head?

We write you on email more but these photo and your investigation important for us for quality control.

Best regards

Joyce.

Nothing unusual on side of the head, Only damage was inside neck. Part is already removed from head and glued back yesterday so i cant move back in time to make pictures. Seems solid enough to keep head on, but i cant hang doll inside wardrobe. Glue will not endure doll weigh.

: DSC_0882.JPG (425.53 KiB) Viewed 3514 times

Post by **ORdoll** » Sun Dec 03, 2017 5:11 pm

Thank you for photos.

Can you unscrew connector from head and look at screw thread inside head please.

If thread inside head faulty then perhaps needed more force for rotate.

We not expect glue to last and send you replacement doll.

Best regards

Joyce

Olivia F1 · Post by **Olivia F1** » Sun Dec 03, 2017 5:37 pm

It's good to see a Doll Manufacture replacing a broken doll when the damage was caused by normal operation.

rwf111 · Post by **rwf111** » Sun Dec 03, 2017 6:45 pm

ORdoll wrote:Thank you for photos.

Can you unscrew connector from head and look at screw thread inside head please.

If thread inside head faulty then perhaps needed more force for rotate.

We not expect glue to last and send you replacement doll.

Best regards

Joyce

I think screw is fine. Maybe weld inside neck was oxidized. Anyway its big relief to hear about replacement doll.

: DSC_0888.JPG (330.97 KiB) Viewed 3487 times

samara78 · Post by **samara78** » Sun Dec 03, 2017 6:53 pm

ORdoll wrote:Hello RFW111

We very disappointed hear of breakage.

Luckily this unusual for our doll.

It important for factory for know exactly what happen.

Please can you take photo of head with connector stuck from side? How much protruding?

We know of case where head thread not cut well. After take photo from side, please can you use grip pliers or spanner for screw out connector from head, photo connector, and photo screw thread inside head?

We write you on email more but these photo and your investigation important for us for quality control.

Best regards

Joyce.

Wow! Amazing! Gteat standing by your product.