My newish dolls arms both broke at the same time.

nikonD · Post by **nikonD** » Fri Mar 19, 2021 9:30 pm

So I got my doll about 6 months ago. Its a SM157c and I have had it out maybe 8 times because I have been out of state since September and just got back.

So I use my doll to take photos with. I am really careful with it to.

While moving the arms out to the side to prepare its first mayor cleaning they just both "popped off" at the shoulder joint. WTH!!!

I have never put this thing in any weird positions, or forced any of the joints. This is a common position!

I have moved the arms in this position other times and with no issues.

What do I do? Cut it open at the joint area to find out what happened?

I really hope its fixable!

I included a video.

NotRaulDuke · Post by **NotRaulDuke** » Mon Jun 21, 2021 11:14 pm

Really sorry to hear this happened to your girl. I had the same thing happen to my SM156A, though only the left shoulder. I think they have a design flaw in the shoulder joint. That said, SM took great care of me in resolving the issue. I haven’t gotten the time to attempt a repair yet, but I will.

What did you end up doing for your girl?

nikonD · Post by **nikonD** » Mon Aug 23, 2021 1:19 pm

Really sorry to hear this happened to your girl. I had the same thing happen to my SM156A, though only the left shoulder. I think they have a design flaw in the shoulder joint. That said, SM took great care of me in resolving the issue. I haven’t gotten the time to attempt a repair yet, but I will.

What did you end up doing for your girl?

Nothing yet...haven't touched the doll since the arms broke. SM basically told me there was nothing I could do. I am tempted to investigate it further...I almost feel like the metal used was weak or really brittle. I literally only raised the arms up like any normal person and was always careful with it.

Bunnyboybob · Post by **Bunnyboybob** » Mon Aug 23, 2021 1:41 pm

There's a section on this forum if you're having an issue with your vendor/ manufacture.

I say this as you say you're thinking of taking it further. I would too. Six months and arms mo nogone? Come on NikonD That's bad! I hope they are reading this. The management here are great. I had an issue with a vendor over a doll, and they mediated. I ended up getting a second doll of my choice from the vendor whose name I won't mention, as they made things right. I never bad mouthed them here. Just went straight to the problems with vendor section.

I do wonder if I would have been so honoured had I not had the TDF's backing.

"How to solve an issue with your seller" is the title of the section. Go read.

david 68 · Post by **david 68** » Mon Aug 23, 2021 9:06 pm

been hearing of this brand having frame issues ,welds breaking from the waist, now joints . using weak frames i wonder?

.............sorry to hear about your gurls arms joints . :drinking:

i was looking at a few of there dolls ,nice bodies .frames? well, i'm not to sure now.

Braintown · Post by **Braintown** » Mon Aug 23, 2021 9:19 pm

I had the same problem with my SM. Wrist broke within 2nd month getting snagged on a shirt while putting it on. Severely weakened left shoulder, hip, and knee. I have only been bending enough to change clothes on her. Still a lovely doll but it was crazy to see it happen. Luckily nothing has really major broken yet but I get worries about moving her.

nikonD · Post by **nikonD** » Tue Aug 24, 2021 10:46 am

Jonathan+- wrote:There's a section on this forum if you're having an issue with your vendor/ manufacture.

I say this as you say you're thinking of taking it further. I would too. Six months and arms mo nogone? Come on NikonD That's bad! I hope they are reading this. The management here are great. I had an issue with a vendor over a doll, and they mediated. I ended up getting a second doll of my choice from the vendor whose name I won't mention, as they made things right. I never bad mouthed them here. Just went straight to the problems with vendor section.

I do wonder if I would have been so honoured had I not had the TDF's backing.

"How to solve an issue with your seller" is the title of the section. Go read.

Wow I didn't even see that. I sent them an email. Maybe they can help me.

Dragonsprite · Post by **Dragonsprite** » Fri Sep 03, 2021 2:04 pm

That really sucks and sorry that happened to ya. I am in getting ready to have to do an ankle repair on a cloudclimax Neytiri I got in 2019 that broke in one month! I have been procrastinating because it feels like I have to perform surgery but the tutorials here help immensely. Best of luck!