Exemplary customer service!
Posted: Thu May 04, 2023 4:10 am
About 2 months ago I began finally looking into a purchasing a doll after much consideration. After a lot of research through TDF, both manufacturers and authorized sellers I decided I’d really like one of several dolls from SY Doll, and after comparing prices and some other reviews I landed on sexxdolls.co.
To start off, they have a BEAUTIFUL website that is meticulously organized and maintained, just looking is a treat. Actually making a purchase… is astounding!
I found one of the dolls I adored and had a couple questions before I would buy so reached out, and began a fantastic experience with their customer service. A huge thank you to Emma specifically, she was able to answer all of my questions and concerns. One such was I had differing information on the size/weight of 2 dolls I was comparing many websites including the manufacturer (SY Doll) and other retailers differing from one another. Emma was happy to verify with the manufacturer that sexxdolls.co’s were correct, I happened to notice SY Doll’s website updated to match soon after! Emma also sent me factory photos BEFORE I EVEN ASKED! The doll looked AMAZING, so I was more than happy to proceed and hurry up and wait.
With their logistics team Emma was even able to get me a more affordable shipping option to help the cost! (Note it did take longer to arrive of course but was even more affordable, which they were completely transparent about and I was happy with!)
So fast forward about 6 weeks (earlier than estimated, fantastic!) and my new SY Doll arrived. The box was a smidge beat up, but she had been on quite a journey, and the interior packing was akin to a main battle tank so nothing besides the exterior of the box was a little damaged. Phenomenal. I understand this is a seller not the manufacturer themselves, but the doll herself is absolutely astounding! Very beautiful, looks even better in person, very soft, stunningly crafted. I am of some understanding SY Doll has their own fancy TPE they use, and it’s VERY nice. I LOVE my new doll, and cannot state highly enough how much I recommend sexxdolls.co for this experience making everything comfortable and easy to proceed!
Special thanks again to Emma for her exceptional customer service, and the logistics team for their help!
To start off, they have a BEAUTIFUL website that is meticulously organized and maintained, just looking is a treat. Actually making a purchase… is astounding!
I found one of the dolls I adored and had a couple questions before I would buy so reached out, and began a fantastic experience with their customer service. A huge thank you to Emma specifically, she was able to answer all of my questions and concerns. One such was I had differing information on the size/weight of 2 dolls I was comparing many websites including the manufacturer (SY Doll) and other retailers differing from one another. Emma was happy to verify with the manufacturer that sexxdolls.co’s were correct, I happened to notice SY Doll’s website updated to match soon after! Emma also sent me factory photos BEFORE I EVEN ASKED! The doll looked AMAZING, so I was more than happy to proceed and hurry up and wait.
With their logistics team Emma was even able to get me a more affordable shipping option to help the cost! (Note it did take longer to arrive of course but was even more affordable, which they were completely transparent about and I was happy with!)
So fast forward about 6 weeks (earlier than estimated, fantastic!) and my new SY Doll arrived. The box was a smidge beat up, but she had been on quite a journey, and the interior packing was akin to a main battle tank so nothing besides the exterior of the box was a little damaged. Phenomenal. I understand this is a seller not the manufacturer themselves, but the doll herself is absolutely astounding! Very beautiful, looks even better in person, very soft, stunningly crafted. I am of some understanding SY Doll has their own fancy TPE they use, and it’s VERY nice. I LOVE my new doll, and cannot state highly enough how much I recommend sexxdolls.co for this experience making everything comfortable and easy to proceed!
Special thanks again to Emma for her exceptional customer service, and the logistics team for their help!