My sweethearts knee joint broke HELP!!!!!
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Re: My sweethearts knee joint broke HELP!!!!!
And usually the weld bead is fine but either the metal was not welded deep enough "too cold" and the bead broke loose or the weld was too hot and thinned the metal next to the bead allowing it to crack. Sometimes a bead will join to one side of the 2 pieces fine, but barely take to the other causing a weak weld.
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Re: My sweethearts knee joint broke HELP!!!!!
Brian545 wrote:I couldn't be more upset, I've had my 145 doll for about three months and have been very careful not to let any harm to come to her. I have followed the recommended range of motion, and even with all that her knee joint snapped! I ordered the tight joints, and when I got her they seemed like they where too tight so I proceeded with caution and even then it snapped! I am heart broken and distraught, this was a major financial investment for me, and I was hoping for advice. PLEASE HELP ME!!!!!
please don't worry.
send us some pictures or short video that I can understand what is the problem.
we help you repair it.
if you can't do the repair or it is beyond repair, we can make now doll body for you.
here is our email: sales@dsdoll.com
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Re: My sweethearts knee joint broke HELP!!!!!
Re: My sweethearts knee joint broke HELP!!!!!
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Re: My sweethearts knee joint broke HELP!!!!!
When my doll's back broke, I explained the damage that had occurred, and they made it right. I have no doubts about doing business with DS.
DollSweet, you guys are just awesome!
P.S.: I'm eyeballing your 160cm plus body for next year. Having a tough time deciding between 160cm+ and 168cm+...oO(???).
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Re: My sweethearts knee joint broke HELP!!!!!
Re: My sweethearts knee joint broke HELP!!!!!
P.S.:Sasha says go for the 168deadpringle wrote:P.S.: I'm eyeballing your 160cm plus body for next year. Having a tough time deciding between 160cm+ and 168cm+...oO(???).
Re: My sweethearts knee joint broke HELP!!!!!
That being said, dsdoll customer support IS awesome. They'll help you, I'm sure of it.
However, please keep in mind that buying a tube of sil-poxy is one of the best things you'll ever do for your doll. The vaginal walls are going to tear, and piercings (earrings included) you apply may stretch, and any parts that fall off or scrape away will need to be reapplied. Sil-poxy makes the job easy!
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Re: My sweethearts knee joint broke HELP!!!!!
If its a welding defect, from past stories here on the forum, they may very well replace the entire body for you for free. If its user error, they still will likely send you free repair parts, they are that awesome of a company. Be glad you bought DS as I doubt many other companies have anywhere near that level of service.
For the DS skeleton, as long as you where moving it in the right direction for the joint I doubt anything you could do would damage it before tearing the silicone off the bones! At least assuming their welder did things right. Welding is VERY VERY tricky to get right and there are so many different welding certifications, most things life critical get special ultrasonic/xray/dye testing after welding because even the best welders do screw up from time to time.
Remain calm, Remember that DS are here to help when you send them e-mails.
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Re: My sweethearts knee joint broke HELP!!!!!
These pictures from Nova-1 makes it almost impossible to say no to the 168cm+:jiayi wrote:I'm watching this thread closely, and am hoping all turns out well!P.S.:Sasha says go for the 168deadpringle wrote:P.S.: I'm eyeballing your 160cm plus body for next year. Having a tough time deciding between 160cm+ and 168cm+...oO(???).
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Re: My sweethearts knee joint broke HELP!!!!!
DP - I can assure you that it's the 160+ you want. Promise.deadpringle wrote: P.S.: I'm eyeballing your 160cm plus body for next year. Having a tough time deciding between 160cm+ and 168cm+...oO(???).
Back on thread, the response of DS is exactly why over and over again those of us who have experienced a DS doll can recommend them wholeheartedly and especially to people for whom the choice of doll has to be 100% reliable first time.
Best wishes
Harem
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Re: My sweethearts knee joint broke HELP!!!!!
I suspect there is a weld where the base of the vertical post connects to the yoke, but as I could not visibly see it, I did not want to claim it as such. There are other ways to attach it, but most likely a weld.dasmurf wrote:Yeh missed the one joint that actually breaks. The others are fairly strong welds. Circled in red is a weld that's particularly weak. This type of weld exists in several points on the doll and is susceptible to breaking. Never had to repair one before, but I'm going to guess that any member who has experienced a skeletal structure break observed that weld snapping.
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Re: My sweethearts knee joint broke HELP!!!!!
Re: My sweethearts knee joint broke HELP!!!!!
First off thank you to John and DS Doll, this has got to be the best company of all companies in the world - and I don't say that lightly! Secondly thank you all for your advice in regards to my problem, it is nice to know that this community exists with such great members!
As you can imagine my problem has been resolved! I sent John pictures of the leg bent side to side, without the need to do surgery, and he agreed that the joint had snapped. He proceeded to tell me that he could send me a free repair kit, or could send me a new body for the cost of shipping and 30 percent of the dolls value and being able to keep my old doll. I changed from the 145 to the 145 minus and also from the stiff joints to loose. A small price to pay for such a costly doll. I am going to email him in a little while to see if he can send me the repair kit anyway... I would like to see if I could repair the broken knee joint!
To all of you who are considering buying a DS Doll, and have concerns about the integrity of the company, put your minds at ease an buy with confidence, John has assisted me in so many ways since I became part of the DS family. When I first researched their dolls, I must have sent him over a hundred emails and at least 150 questions from shipping concerns to eye color to larger heads on the 145 body (by the way, have 3 larger heads and one smaller head and I prefer the larger!!!) He also sent at my request 4 neck bolts so I could mount my heads when not in use, the list goes on. In conclusion DS Doll and John will go above and beyond to help out their clientele. Thanks again to all of you, and thank you to John and DS Doll for allowing me to get sleep again!
Re: My sweethearts knee joint broke HELP!!!!!
Id still repair it before doing much with the doll, last thing you want is to repair nasty rips in the silicone from an unsupported leg. repairing clean cuts is much easier then tears.
Also best to check to see exactly how it failed, I am sure DS would be quiet interested to see pictures from your repair job, to see how the part failed so they can improve future dolls.