Delayed doll delivery
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Delayed doll delivery
- TJ_Foxx
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Re: Delayed doll delivery
It sounds like the communication from Abyss has been consistent and thorough. However, you may want to contact Zebo, TDF's brand ambassador to Abyss. He is a great resource and has helped other members with various issues.
Tasha Petite 3 Sky
Talia Petite 3 Dark Sky
- Playtime
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Re: Delayed doll delivery
I think its safe to say that Abyss don't delay anything unless its for a good reason.
Just so you know I waited a year for my last 2 dolls and they were well worth the wait.
But in my case I was waiting for a particular number for my girls it wasn't Abyss fault in my case.
You sound a bit like me when I was waiting for my first doll to arrive,.. I was anxious and checking my E-mail etc several times a day. I don't think you will have much longer to wait.
Do what TJ_foxx said and contact Zebo at Abyss.
I am sure this will be something you will laugh over very soon.
Playtime.
- siliconelover
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Re: Delayed doll delivery
I knew that Abyss was busier than ever but ...
Good for Matt and company, I'm certain everything is under control and some more time spent waiting is worth receiving the best built and crafted doll in the industry.
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Re: Delayed doll delivery
My order went in back in June (RD2/WRD hybrid) and the lead-time estimate put completion around October/November. When I checked in after that estimate passed, they said it had reached production but would be another 4 weeks. It's right about this time that it sounds like Abyss got hit with a perfect storm of events - the winter sale, holiday closings for Thanksgiving & Christmas, staffing changes, people out sick, etc. and I think they got slammed way more than they were expecting for this time of year. When I checked in on my order the other week, their email response time was back to its usual 1-2 business days so I'm hoping things are starting to get back to normal for them.
I will admit, the wait has been really difficult sometimes. As much as I'd like to mark out a potential delivery date on my calendar, the fates don't seem to be cooperating right now. But I will give Abyss' customer support credit in that they have always been polite and very apologetic when they have to report that things are running behind. I'm also thankful for Zebo and the other folks on this board for helping to translate the sometimes cryptic status update from Abyss to where I have a general idea of where the order stands.
So hang in there, you're not alone, and I'll keep my fingers crossed that Abyss is getting back up to speed and our ladies will be heading home soon.
- DelosDroid
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Re: Delayed doll delivery
I'm assuming they hadn't expected the sudden upswing of interest and orders. It's been an interesting twelve months.
Re: Delayed doll delivery
Re: Delayed doll delivery
Power for you to waiting!
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Re: Delayed doll delivery
O boy so this is the part were things get messed up changing formulas to speed up things and new hires. Zebo now your scaring me it rather wait a few extra weeks then have the dolls rushedZebo wrote:I know this doesn't help much! But please be patient. There was a perfect storm that hit Abyss and they are still sailing through it. However, they are going to stay the course and get through it. They have hired more people and changed some of there production formulas to pick it up and start reducing the wait times. I am in there every week and I have to say they are really doing everything they can to make this happen. But there is training, that the new hires have to go through and they have to learn a lot. Realdoll has an excellent reputation and they are doing everything they can to retain it and provide you the best product and service.........really!
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Re: Delayed doll delivery
- siliconelover
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Re: Delayed doll delivery
Whether you realize it or not modifications are always being made to streamline the manufacturing process and to improve the product.
Matt has consistently throughout the years (decades now) raised the bar for the entire industry.
This is Abyss and ReaLDOLL, No one has anything to worry about.
- dodgeman
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Re: Delayed doll delivery
siliconelover wrote:Matt has never and will never let any of his customers down and a doll will not leave the factory unless it is certain to meet all expectations.
Whether you realize it or not modifications are always being made to streamline the manufacturing process and to improve the product.
Matt has consistently throughout the years (decades now) raised the bar for the entire industry.
This is Abyss and ReaLDOLL, No one has anything to worry about.
I agree with what Nova and Siliconelover posted here as I have many Abyss dolls from mid 2009 thru early 2017 and my dolls are wonderful in every way.Nova-I wrote:I don't think you guys have anything to worry about with the quality.. To my understanding every RealDoll that ships goes through a pretty thorough quality inspection before leaving the factory.. Also I don't think Zebo meant anything about them changing the formula of the material.. I believe what he was referring to was a new production strategy to speed up the wait times...