Should I cancel order?
Should I cancel order?
Order placed with TDF approved vendor who I've bought from before on November 23. Doll was made, but not with the shrugging shoulders skeleton. And worse, no factory pictures made available to QA so this wasn't caught until after doll was shipped out. Returned to vendor and new order placed December 20. Replacement still hasn't even entered production phase and with the big holiday starting this weekend through end of month, little chance I'll see the doll until late March. I have a standing arrangement to photograph this doll for Coverdoll's April issue which I'm probably going to have to reschedule or abort.
Currently at 76 day wait time. Given production, packing and shipping is minimum 3 weeks after factory resumes, that means I'll be at least 118 days before arrival. Is that too long to wait?
I'm glad I've got my current Brie, but I'm still pretty pissed at factory dragging their feet on this.
- Broven
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Re: Should I cancel order?
What does the vendor have to say about it?
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Re: Should I cancel order?
If I was in your position and had waited that long without them even starting I would be asking for either a confirmed guaranteed production date or a refund. I think you have given them enough grace time already that you are not being out of line to demand a solution one way or the other.
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Re: Should I cancel order?
Re: Should I cancel order?
What you're experiencing is unacceptable by anyone's standards. I welcome your PM if you're interested in changing vendors.
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Re: Should I cancel order?
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Re: Should I cancel order?
Re: Should I cancel order?
Exact response passed on to me when vendor asked factory manager last week for update was "Our production manager advised he still needs some time to complete your sweetheart but will try to get her out before they take holiday in a couple weeks." Since there's been no update to production status as of today, and a doll can't be turned around in one remaining work day, I can pretty much assume it did not make the cut before holiday.Broven wrote:What does the vendor have to say about it?
Now, back in November, the working backlog had shrugging shoulders as a one or two week extra production time. I knew then I would be unlikely to get it before end of year, but imagined early January. Then when it had to be reordered December 20, I thought I'd get it in time for my birthday and Valentines Day. Now I'm looking at another 6 or 7 weeks. If the shrugging shoulders backlog grew from one or two weeks to seven or eight weeks, that's something WM needed to communicate downstream to vendors and buyers, as that's a massive difference in expectation. If the backlog isn't that long (as other orders seem to suggest), why wasn't anything done since last week to get my order out the door before the holiday? Doll not made right, doll lost/delayed behind other orders, now doll delayed for holiday - comedy of errors that I'm not sure I should have to pay to put up with.
templargfx wrote:If I was in your position and had waited that long without them even starting I would be asking for either a confirmed guaranteed production date or a refund. I think you have given them enough grace time already that you are not being out of line to demand a solution one way or the other.
Exactly. I'm not going to know for three more weeks whether it is or isn't. I'll probably sit on it for the three weeks, but I think I deserve an update on first day that factory reopens. Or if mine is able to be processed when they bring back in skeleton staff midway through February would be better.siliconelover wrote:Problem is that with the CNY you can't even cancel the order for another 3 weeks, maybe it is in production, who knows ... cancel with the vendor at least.
The problem with changing vendors though is twofold: the clock restarts from zero, and I lose the big Black Friday discount I got. Of course, doll I want is manufactured by WM, so I can't easily change manufacturers either, much as I'd now like to do so. All comments and votes so far agree I'm getting hosed here, but there's no alternative to get the doll I want. Changing vendors won't change the fact it'll be a month and a half (or longer) before it arrives.Meso wrote:I'd cancel. Last month I ordered the WM148 L-Cup, & they made her wrong, so my TDF approved vendor forced them to totally make a new doll for me, and that doll's on her way to me right now (ETA is Feb 17th).
What you're experiencing is unacceptable by anyone's standards. I welcome your PM if you're interested in changing vendors.
I'm seeing orders placed since mine have been fulfilled while I'm still waiting, even though mine's a remake and should have gone to front of the line. As I said above, either the delay in shrugging shoulders skeleton is much longer than one or two weeks, or I worry that my order has been misplaced again. I had to contact vendor several times (who in turn contacted factory a few times) to eventually find out my first doll had gotten out of line and misplaced at factory in September 2016, and it took me 34 days to get her. Now I've just about doubled that and it'll be close to triple before fulfillment. Fool me once, shame on you. Fool me twice, shame on me. I've just lost faith that WMDolls factory runs a reliable business and don't really like the idea that my money has been in their hands for a few months now without anything to show for it. I'm fairly certain I will not be making a future third order for a WM doll. Too much hassle involved on my part to get them to do what they've been paid to do. Even working through a vendor, its proving to be too much of a headache.
You may be cover. I am photographer of month. (For the time being anyway.)Mishka1965 wrote:I have a coverdoll reserved for april issue (or at least I thought) . I would check with Swan to make sure scheduling is correct. Either way, I am ready with my set and can go a month ahead of you if you decide to cancel the order
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Re: Should I cancel order?
I can tell your vendor cares because they are calling your doll a sweetheart.
What I find strange is the 165K cup is not that popular of a doll compared to the 157B cup or the new 163H cup.
I have asked TDF Management to send the below quote post to Sam, ok?
You truly have nothing to gain by cancelling.The problem with changing vendors though is twofold: the clock restarts from zero, and I lose the big Black Friday discount I got. Of course, doll I want is manufactured by WM, so I can't easily change manufacturers either, much as I'd now like to do so. All comments and votes so far agree I'm getting hosed here, but there's no alternative to get the doll I want. Changing vendors won't change the fact it'll be a month and a half (or longer) before it arrives.
I'm seeing orders placed since mine have been fulfilled while I'm still waiting, even though mine's a remake and should have gone to front of the line. As I said above, either the delay in shrugging shoulders skeleton is much longer than one or two weeks, or I worry that my order has been misplaced again. I had to contact vendor several times (who in turn contacted factory a few times) to eventually find out my first doll had gotten out of line and misplaced at factory in September 2016, and it took me 34 days to get her. Now I've just about doubled that and it'll be close to triple before fulfillment. Fool me once, shame on you. Fool me twice, shame on me. I've just lost faith that WMDolls factory runs a reliable business and don't really like the idea that my money has been in their hands for a few months now without anything to show for it. I'm fairly certain I will not be making a future third order for a WM doll. Too much hassle involved on my part to get them to do what they've been paid to do. Even working through a vendor, its proving to be too much of a headache.
Best,
Jeff
Re: Should I cancel order?
I know. I can buy the story that it takes an extra week or two for the skeleton, but seven or eight weeks wait can't be so long on this older model unless all models with shrugging shoulders skeleton are similarly backlogged. Haven't heard of others with this problem, so I can only assume the order was fumbled at factory. But a response at end of January indicating more time was needed should have been a kick in the ass to get it done ASAP or you'd have a pissed off customer. There should have been time between January 29 and today to get it done. But still not being into production yet is beyond fumbling. I go so far so to say its negligent. So a pissed off customer they now have, and its totally of WM's own creation.Booty Call Dolls wrote:What I find strange is the 165K cup is not that popular of a doll compared to the 157B cup or the new 163H cup.
I know the rules say opinions backed up by hard facts, and I suspect some of what has been written above will be moderated. And I'm sure factory doesn't realize I got jacked around with my first order. But two problems in two orders deserves a little bad publicity. Maybe its just my typical bad luck, but I've given WM a chance to improve upon the lousy experience of my first order, and they've managed to do worse the second time around.
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Re: Should I cancel order?
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Re: Should I cancel order?
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Re: Should I cancel order?
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Re: Should I cancel order?
Normally a vendor send the order to a WM sales agent.
For example, Luca.
The vendor then follows up with that agent to get status, photos, tracking numbers ect...
BCD
-princeoverit. One vendor name kept coming up as being great at helping customers walk through the process, Booty Call Dolls. So I decided I would work with them on this first purchase, and did.
-Just in timeYou could not of found a better person to help you with your first doll. Jeff /Booty call dolls, knows his stuff... One of the few members that is a vendor and a real lover of dolls. He owns quite a few dolls, and really understands the love we all share.
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Re: Should I cancel order?
Fortunately I got the money back for both body and head, meaning I got the head for free (!!!).
Unfortunately, now I have to wait God knows how long for the body I'm about to order...