Jeff and BCD:
My first year was spent in the shadows of TDF, lurking. Then I made an account, and spent time logged in and lurking. Eventually I made my first post after over a year of non-stop reading, studying and researching, and testing TPE.
I spent time messaging vendors on TDF, to get an idea of their response times and overall attitudes. The one exception to this was Jeff at BCD. He messaged me first from my first TDF post. He liked the information and hard work I had done on my studying for TPE.
I did research on Jeff on TDF, reading the reviews people gave him.
I went to his website, and after laughing for a few minutes, it reminded me of back in the early 90s when images on websites were a new thing, I found the testimonials page and read all of those reviews of Jeff and BCD.
I began chatting with Jeff, and found him to be a very nice guy who was a doll enthusiast. He was not pushy or greedy, he answered my questions, and quickly won me over as decided he would be my vendor of choice.
Even with the delay in placing my order, Jeff was responsive every time I messaged him. He was a cool and nice guy, responding to me even though he had made no money from me yet, and had the possibility of me never ordering a doll.
BCD’s website may look awful, but Jeff is a solid guy that gives a crap. He gets to know his customers. Calls them the BCD family, and you definitely feel like you are family. Jeff cares about his BCD family, and will do double back-flips if that is what it takes to get the exact doll his family member wants or to fix any problem his family member may experience.
Words will never do Jeff justice, so the only thing I can do is add to the long list of people that vouch for Jeff and BCD as the best vendor around. Great prices, great manufacturer selections, and amazing top level customer service.
I have always planned on owning two dolls, and both of those dolls are going to be ordered through Jeff.
Jeff and BCD:
I do not have vast experience with other vendors, as I made my first and only, so far, purchase through Jeff. I have spoken with several other people however, and even read some transcripts of email correspondence between a few vendors and their customers. So, I believe I can reach a fairly reliable conclusion.
BCD and Jeff, is possibly the most awesome vendor on TDF.
My purchase is complete and over, but Jeff still emails me. He followed up, on his own, inquiring after my purchase of Saya. Asking how things were going, if I was pleased with her, if anything needed fixing or looking after or if I needed any help.
Now, maybe this is all part of his great evil genius plan to rule the doll world, but that was an absolute perfect touch to the already awesome experience I had with the pre-purchase, purchase, and waiting periods of the whole process. A vendor that cares enough to follow up, even though I was not running around raging or bad mouthing anything about my experience.
He took the time to let me get to know Saya, and then check in and make sure nothing at all was amiss.
I said previously, Jeff calls BCD customers his family, and you really do feel like you are part of the family with the way Jeff tries to move mountains to get you from wanting to owning exactly what you are after. Even following up with me, even after I dropped that story-long first impressions that gave him fantastic marks and praise.
It shows he truly gives a crap, and if absolutely everything had gone wrong and I was not happy with Saya in the least, I have the distinct impression the man would have drop shipped me a dozen more dolls if that was what it took to get me the doll I wanted.
I am following my plan for getting my second, and final, doll now. There was not even a question in my mind with whom I would be doing business with.
Jeff and BCD are my sole vendor for anything doll related.
If anyone reading this is on the fence of a vendor to pick, I strongly suggest you check in with Jeff. He will do everything that is humanly possible, and possibly a bit of inhumanly possible, to get you exactly what you are after.
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http://dollforum.com/forum/viewtopic.php?f=267&t=89259