The Doll Forum

The-Doll-House wrote:I received this communication from DHL:

"Good afternoon Phil,

Thank you for speaking with me yesterday, it was really good chatting with you and I'm really sorry this incident has happened in the first place.

After liaising with our senior management team at our London facility, they have confirmed the following -
We are aware of the matter and have already taken action. The shipment was due to be returned to the sender. When this is the case shipment service providers are required to generate a new invoice for return and therefore must open shipments to assess the contents - this is a standard practice and in line with valid mail policies. Our employees are trained to always respect the integrity of shipments entrusted to us by our customers and we do not condone any exception. We are disappointed by the inappropriate handling of the shipment in this instance and have spoken to our teams accordingly.

The manager has confirmed this has been fully reviewed with all relevant staff members and any appropriate action taken to prevent a recurrence.

Thank you so much for bringing this matter to our attention and allowing us to deal with this internally.

I will now close my file however, if there is anything else I can help you with please do not hesitate to contact me.

Kind regards
Customer Care Team"

So I don't think any action will be taken.