www.wmdolls.com

Shipping Damage - Not Good

WM dolls was establish on 2012, we have own production base (located center of Greater Bay Area, Guangdong, China), which is one of the most professional and the biggest factory of realistic sex dolls in the world.
As pioneered TPE used and many famous brands' dolls manufacturer, We have been focusing on customer experience, and continue to work hard to develop new functions for dolls.
We have many patents and independently developed exclusive functions, Such as Breathing feature, Ball Joints Hand Skeleton, Real Oral Sex(ROS) Head, etc.
Website: www.wmdolls.com
User avatar
Endless War
Doll Elder
Doll Elder
Posts: 2999
Joined: Wed Nov 08, 2017 2:16 am
Location: Chancellor at iNORGANIC ACADEMY
Contact:

Re: Shipping Damage - Not Good

Post by Endless War »

That's really upsetting.
I don't have much to offer in terms of insight,
just here to offer support.
Looking forward to hearing about the positive outcome from this, however!
Instagram: @the_art_dolls

User avatar
SynDaverlover765
Senior Member
Senior Member
Posts: 377
Joined: Sat Aug 22, 2015 2:19 am
Location: Northern California
Contact:

Re: Shipping Damage - Not Good

Post by SynDaverlover765 »

dollarfan wrote:That's like watching a horror movie. You should have a new doll at no expense. Manufactures still have some improvements to do in packaging for a safe shipping.
I have a term for this s*!# I call this a TDF horror story and a doll shipping disaster. Feel so sorry for anyone who has experienced this trauma, makes me mad and laugh every time I here and see one.

User avatar
Mimik
Senior Member
Senior Member
Posts: 248
Joined: Thu Jul 05, 2018 11:37 pm
Contact:

Re: Shipping Damage - Not Good

Post by Mimik »

Endless War wrote:That's really upsetting.
I don't have much to offer in terms of insight,
just here to offer support.
Looking forward to hearing about the positive outcome from this, however!
Thanks for the encouraging words E.W. I’m grateful for the supportive community here, it’s all much appreciated. Will be sure to update as things progress.
Art imitating life imitating art.


Image Image Image Image

User avatar
Mimik
Senior Member
Senior Member
Posts: 248
Joined: Thu Jul 05, 2018 11:37 pm
Contact:

Re: Shipping Damage - Not Good

Post by Mimik »

Update: The vendor has made things right. They are sending a replacement body. I have to pay partial shipping, but I’m ok with that because I’m also able to keep the defective body. She will be useful for practicing repairs.

Quite the rollercoaster, but has resolved on a satisfactory note. Thank you to everyone that contributed feedback, I appreciate it, learned a thing or two. Should everything go well, I’ll post some pictures after she arrives.

Cheers. :glou:
Art imitating life imitating art.


Image Image Image Image

User avatar
Dolllover2019
Senior Member
Senior Member
Posts: 444
Joined: Sat Feb 16, 2019 7:04 am
Contact:

Re: Shipping Damage - Not Good

Post by Dolllover2019 »

That's great news, I think from your first post you did everything perfectly, with the photographs, GIF's, and a thorough description of the situation. You have a great Vendor.

User avatar
The Romantic
Doll Mentor
Doll Mentor
Posts: 1813
Joined: Mon Dec 08, 2014 10:37 am
Location: West MI
Contact:

Re: Shipping Damage - Not Good

Post by The Romantic »

:thumbs_up: :thumbs_up:

:glou:
"Romance is the glamour which turns the dust of everyday life into a golden haze."

User avatar
silicon
Doll Elder
Doll Elder
Posts: 3424
Joined: Sun Jul 19, 2015 7:56 pm
Location: South East England UK
Contact:

Re: Shipping Damage - Not Good

Post by silicon »

Another sad tale. I only use company's that use UPS or simular guaranteed customs and all tax prepaid.More and more good doll company's are using this service..

User avatar
jbl182
Senior Member
Senior Member
Posts: 299
Joined: Tue Aug 14, 2018 3:59 am
Location: At home
Contact:

Re: Shipping Damage - Not Good

Post by jbl182 »

silicon wrote:Another sad tale. I only use company's that use UPS or simular guaranteed customs and all tax prepaid.More and more good doll company's are using this service..
Totaly agree. Only UPS. I will never order anything without them.
~~~I do not love my dolls because they replace a human.~~~
~~~I love my dolls because they are dolls.~~~

User avatar
Dollover2000
Doll Mentor
Doll Mentor
Posts: 1382
Joined: Sat Mar 03, 2018 4:19 pm
Location: Northern California
Contact:

Re: Shipping Damage - Not Good

Post by Dollover2000 »

The shipping situation sucks. I had a WM arrive back in October in exactly the same condition. Major gap at the feet, shoulders bent around to the butt. The only difference is, my neck will hold a pose now. Maybe because it’s not a gooseneck. I managed to straighten her out eventually but the skeleton inside is still bent. WM took care of me real good on that. I too got a replacement body for the price of shipping and got to keep the defective model. I’m glad things worked out for you.
Attachments
135A8612-6ED1-4ACD-A8DE-39B27EC849AB.png
135A8612-6ED1-4ACD-A8DE-39B27EC849AB.png (5.09 MiB) Viewed 1252 times
7E1B20A0-673D-415F-9A11-4376CAE0BEAF.png
7E1B20A0-673D-415F-9A11-4376CAE0BEAF.png (3.3 MiB) Viewed 1252 times
CCC5F505-BAFD-4EC9-B2EB-66A88BD00F98.png
CCC5F505-BAFD-4EC9-B2EB-66A88BD00F98.png (3.22 MiB) Viewed 1252 times
62E34F79-2FBF-4593-A98E-0A8432016998.png
62E34F79-2FBF-4593-A98E-0A8432016998.png (2.23 MiB) Viewed 1252 times
7E4092AE-DD10-4F16-9C3A-68FC9C71392E.png
7E4092AE-DD10-4F16-9C3A-68FC9C71392E.png (3.36 MiB) Viewed 1252 times
WM168F
WM168E
165cm
165cm
158cm
SY165#126

User avatar
jbl182
Senior Member
Senior Member
Posts: 299
Joined: Tue Aug 14, 2018 3:59 am
Location: At home
Contact:

Re: Shipping Damage - Not Good

Post by jbl182 »

Can you guys pls stop giving me nightmares!? :)
Currently waiting for a doll. (Not from wm) but still.
~~~I do not love my dolls because they replace a human.~~~
~~~I love my dolls because they are dolls.~~~

User avatar
Dollover2000
Doll Mentor
Doll Mentor
Posts: 1382
Joined: Sat Mar 03, 2018 4:19 pm
Location: Northern California
Contact:

Re: Shipping Damage - Not Good

Post by Dollover2000 »

We need to make a big collage of all the damaged dolls shipped from WM and send them the picture.
If it’s from the TDF… They might take notice and do something about it.
We can “make or break” you here.
WM168F
WM168E
165cm
165cm
158cm
SY165#126

dollarfan
Senior Member
Senior Member
Posts: 323
Joined: Sun Jul 15, 2018 12:54 pm
Location: Sweden
Contact:

Re: Shipping Damage - Not Good

Post by dollarfan »

it may be traumatizing to look at these pictures, but hopefully they make good in the end. Chinese manufactures need to start from scratch in finding more adequate ways of packaging the dolls.

User avatar
Boobman
Doll Mentor
Doll Mentor
Posts: 1988
Joined: Wed Feb 15, 2017 12:03 pm
Location: Las Vegas, Nevada
Contact:

Re: Shipping Damage - Not Good

Post by Boobman »

Dollover2000 wrote:We need to make a big collage of all the damaged dolls shipped from WM and send them the picture.
If it’s from the TDF… They might take notice and do something about it.
We can “make or break” you here.
If it were me what would make me as a manufacturer take more notice is what costs me more money. I would rather as a manufacturer pay less money making a replacement body than having to eat freight for the return of damaged body & shipping to the customer a new body.The doll makers should be fully insuring the dolls they ship to cover the full replacement cost of the doll for shipping damage. We as customers imo should not be their defacto insurance. TDF also imo should also make it a default position of the TDF accreditation any damaged doll not satisfactory to the buyer must be replaced or a full refund given. If this were in place the doll manufacturers would not send out any doll to us with known defects & damage or the wrong doll not as ordered. Inspections by the manufacturers seem to be a lesser priority the way it is now, this would be improved with my change as well as they know we can reject the doll for such things & be made whole not by having to settle for what we received.
Image

User avatar
SynDaverlover765
Senior Member
Senior Member
Posts: 377
Joined: Sat Aug 22, 2015 2:19 am
Location: Northern California
Contact:

Re: Shipping Damage - Not Good

Post by SynDaverlover765 »

Dollover2000 wrote:We need to make a big collage of all the damaged dolls shipped from WM and send them the picture.
If it’s from the TDF… They might take notice and do something about it.
We can “make or break” you here.
:thumbs_up: :evidence: all for it

User avatar
Dolllover2019
Senior Member
Senior Member
Posts: 444
Joined: Sat Feb 16, 2019 7:04 am
Contact:

Re: Shipping Damage - Not Good

Post by Dolllover2019 »

OK I'm freaking out now too.
jbl182 wrote:Can you guys pls stop giving me nightmares!? :)
Currently waiting for a doll. (Not from wm) but still.

Post Reply

INFORMATIONS