Re: Not really satisfied with the quality of my WM 166 C...
Posted: Thu Apr 18, 2019 5:52 pm
Hi Mark,
We're really sorry to hear that you are not happy with your doll. We fully understand how that would be really upsetting. This does come as a bit of a surprise to us as you had posted in our forum that everything was all good and she arrived safely (so we thought you were enjoying a blissful honeymoon). Of course, we will absolutely help in this situation so please, send all these images (and any others you may have) as attachments directly to us at info@siliconelovers.com so that we have the opportunity to rectify this and escalate with WM.
Yes, it is our usual policy to report damages within 24 hours, but that is generally to cover any courier damage or orders that are somehow incorrect/not as expected. We would have liked to hear about it directly from you rather than stumbling on it like this, but I do understand you are busy and also that you perhaps feel more comfortable checking things on here first before taking action.
First and foremost, let us reassure you, it most certainly is an authentic doll. If you are at all concerned about this, you can verify your order with WM directly. I'm sure any vendor will recognise WM's distinct factory surrounds in your pictures and can also verify this.
Please get in touch Mark and we will do our absolute best to offer a solution with the help of WM. We have a great relationship with and really trust our rep at WM, so I'm sure we can resolve this issue.
Just a side note - For other members reading this thread who are worried about the quality of the 166C in general, we received multiple orders of the 166C (around the same CNY period as Mark's order) without any major issues. We recently took delivery of a 166C (via our studio in the UK) which was in stunning condition, please feel free to read this thread and how happy the customer was below. (Just to understand that at least for us, this is an isolated case). viewtopic.php?f=215&t=113672
We hope to hear from you soon Mark, customer service is our number one priority and we will always do everything within our power to ensure a happy customer.
Best, Louie
We're really sorry to hear that you are not happy with your doll. We fully understand how that would be really upsetting. This does come as a bit of a surprise to us as you had posted in our forum that everything was all good and she arrived safely (so we thought you were enjoying a blissful honeymoon). Of course, we will absolutely help in this situation so please, send all these images (and any others you may have) as attachments directly to us at info@siliconelovers.com so that we have the opportunity to rectify this and escalate with WM.
Yes, it is our usual policy to report damages within 24 hours, but that is generally to cover any courier damage or orders that are somehow incorrect/not as expected. We would have liked to hear about it directly from you rather than stumbling on it like this, but I do understand you are busy and also that you perhaps feel more comfortable checking things on here first before taking action.
First and foremost, let us reassure you, it most certainly is an authentic doll. If you are at all concerned about this, you can verify your order with WM directly. I'm sure any vendor will recognise WM's distinct factory surrounds in your pictures and can also verify this.
Please get in touch Mark and we will do our absolute best to offer a solution with the help of WM. We have a great relationship with and really trust our rep at WM, so I'm sure we can resolve this issue.
Just a side note - For other members reading this thread who are worried about the quality of the 166C in general, we received multiple orders of the 166C (around the same CNY period as Mark's order) without any major issues. We recently took delivery of a 166C (via our studio in the UK) which was in stunning condition, please feel free to read this thread and how happy the customer was below. (Just to understand that at least for us, this is an isolated case). viewtopic.php?f=215&t=113672
We hope to hear from you soon Mark, customer service is our number one priority and we will always do everything within our power to ensure a happy customer.
Best, Louie