The Doll Forum

Dear all friends,

In response to the recent problem of broken EXP neck joint skeleton, after our rigorous analysis and research, we have improved it by the following two measures:

1. We have increased the diameter of the existing neck ball joint and adopted the one-piece molding method at the joint, thus effectively preventing the breakage problem.
2. We will continue to use wooden boards to fix the doll's packaging, which can effectively prevent the doll from moving during transportation. Thus, the neck twisting, the soles of the feet bumping, the body bumping and other problems can be greatly avoided.

According to our many tests, the method is very effective. So we share this good news with you all, thank you for your support and attention. If you have any questions, please contact us immediately, we will help you with it as soon as possible.

Kind regards,
ZELEX TEAM

Hello,
On July 21st, I placed an order for a Zelex ZE-170/C body style with an EXP skeleton and hands from the Inspiration series, along with the GE95-2 (Movable Jaw) and GE100 heads.
Today, I received the photos of my order that I placed on www.lamuñecadeplata.com which is the Spanish website of www.thesilverdoll.com.
My question and fear are as follows:
Since when has this change been implemented?
Will my new doll have the new ball-joint neck articulation, adopting the one-piece molding method at the joint, or, unfortunately, is it too late for that?
Best regards.

TylerPM79 wrote: ↑Wed Aug 02, 2023 10:39 am Hello,
On July 21st, I placed an order for a Zelex ZE-170/C body style with an EXP skeleton and hands from the Inspiration series, along with the GE95-2 (Movable Jaw) and GE100 heads.
Today, I received the photos of my order that I placed on www.lamuñecadeplata.com which is the Spanish website of www.thesilverdoll.com.
My question and fear are as follows:
Since when has this change been implemented?
Will my new doll have the new ball-joint neck articulation, adopting the one-piece molding method at the joint, or, unfortunately, is it too late for that?
Best regards.

Dear customer,

We have sent you a message regarding your order, please have a check.

Have a good day!

Kind regards,
ZELEX TEAM

Very nice .
I hope any future girls I get from Zelex have these great improvements ..
Zelex is growing so fast ..
Great stuff

Zelex might be the best customer service I know.
Zelex's customer service is truly outstanding. I recently encountered an issue with my doll as its leg and shoulder were faded, even though I hadn't purchased it directly from Zelex, I'm buying that from another vendor. When I reached out to them about buying a repair kit, they surprised me by offering to send it to me for free and even provided detailed guidance on how to repair the skin. It's rare to find brands that go above and beyond like this!
Good Job, Zelex

Thanks to Zelex for this information.
It certainly helps to see a vendor taking leadership in providing timely product transparency.

YD (Mia) is checking to see if this new skeleton has been updated to my recent order of the Z170.