The Doll Forum

After months of waiting I finally received a reply. The news isn’t good. My lead time was set at 8-10 months and I ordered December 21st 2022. It is now February 2024 and I have had 2 pour estimates. The first estimate was given at the end of December and set at May 2024, 3 weeks later that estimat...

After months of waiting I finally received a reply. The news isn’t good. My lead time was set at 8-10 months and I ordered December 21st 2022. It is now February 2024 and I have had 2 pour estimates. The first estimate was given at the end of December and set at May 2024, 3 weeks later that estimate...

It is pretty confusing the way you presented this. So your first attempt was months ago? then 4 weeks (1 month) later then 2 weeks ago by the chat feature on the website? When did you place your order, (Month/year) and when was the first time you requested an update? I am trying to establish a time...

Their after sales communication will leave you feeling uneasy. Right now they are not returning email communications in a timely manner (I’ve been waiting for months for a reply since they went over their lead time estimate). No doll, no replies Did you try to email again or just wait for "mon...

Their after sales communication will leave you feeling uneasy. Right now they are not returning email communications in a timely manner (I’ve been waiting for months for a reply since they went over their lead time estimate). No doll, no replies Did you try to email again or just wait for "mon...

Their after sales communication will leave you feeling uneasy. Right now they are not returning email communications in a timely manner (I’ve been waiting for months for a reply since they went over their lead time estimate). No doll, no replies Did you try to email again or just wait for "mon...

I sent a service request after the lead time estimate of 8-10 months expired. I’ve been waiting for a reply to my enquiry for a pouring date estimate for 7 weeks. Still nothing. What email address did you contact? Did you email a second time? I’ve emailed 3x to sales@realdoll.com I also tried speak...

Their after sales communication will leave you feeling uneasy. Right now they are not returning email communications in a timely manner (I’ve been waiting for months for a reply since they went over their lead time estimate). No doll, no replies

I sent a service request after the lead time estimate of 8-10 months expired. I’ve been waiting for a reply to my enquiry for a pouring date estimate for 7 weeks. Still nothing.

Problems happen, give it some time and I’m sure the Realdoll team will work it out.