Major problem with doll.
Major problem with doll.
Holy crap! Mig just called me on the phone personally and offered to ship me a replacement. This happened not even 20 minutes after I posted this. Now THAT is dedicated and prompt customer service! I'm very impressed .
<EDIT>
This doll arrived less than 48 hours ago. It looked fine when I took it out of the box, and it's been laying out in my guest room on a memory foam topper. Now all of a sudden I noticed a large air pocket bulging out of the doll's left hip. I pressed down on it, and now there's this huge wrinkle there. I have no idea how that air pocket got there. I never bumped it on anything and was very gentle with moving it. Seems to me there was an error in the manufacturing process that wasn't immediately apparent. I'm very upset. I just spent a pretty penny and haven't even had the doll for 48 hours . This is unacceptable. What are my options at this point? I'm hoping to ship the doll back and have a replacement delivered.
I've attached 2 images below, showing the defect.
- Maviarab
- Doll Patriarch
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- Joined: Fri Jan 25, 2008 12:00 am
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