Thinking about cancelling my order
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Re: Thinking about cancelling my order
"I never say dame; I always say doll..." (Nick Charles)
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Re: Thinking about cancelling my order
We always try to keep a balanced perspective here. We know there are issues and encourage members who have serious issues to seek assistance via management support@dollforum.com . That being said, all please note throughout the entire forum we do want everyone to be mindful of rule 10
10. Claims
Do not post unsupported claims regarding people or products. If you have an opinion make sure you state that it is your opinion AND support that opinion with hard facts or evidence, preferably by an established authority if it is not based on firsthand experience. Even opinions can be damaging to businesses and subject to lawsuits.
What we also need to remember as well is all of the people who have positive experiences with customer service and products that do not say anything here. There are many who do not even come to TDF at all, as our format isn't for everyone. Not unlike Yelp reviews we often get disproportionate number of negative examples so please keep that in mind.
Everyone, in summary let's remember Rule 10 when sharing our issues. Even your first hand experience should be supported. Let's also refrain from making claims about such things where we are guessing the issue/resolution as with the parts supply assumptions and availability. All of that falls under rule 10.
Tasha Petite 3 Sky Custom Configuration
Re: Thinking about cancelling my order
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Re: Thinking about cancelling my order
At face value that is a valid concern. We just don't know how many people have positive vs negative experiences. It is easy to make assumptions or extrapolate on a few experiences expressed here. Especially, when we do not have the full story (ies). Again - Rule 10.
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Re: Thinking about cancelling my order
This will most likely be the first and last time I deal with Abyss, not just because of the horrible experience on my end but also because they're not likely going to want to deal with me after all the trouble I've given them. Ah well, such is life.
Re: Thinking about cancelling my order
It's been quite a while since we've heard about any positive experiences, though. They aren't doing themselves any favors by being so invisible online, and it's a shame, because that used to be a key part of their business, the public interaction. We never really see or hear anything about them anymore.TJ_Foxx wrote: ↑Sat May 13, 2023 10:43 amAt face value that is a valid concern. We just don't know how many people have positive vs negative experiences. It is easy to make assumptions or extrapolate on a few experiences expressed here. Especially, when we do not have the full story (ies). Again - Rule 10.
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Re: Thinking about cancelling my order
Stating an opinion like "They aren't doing themselves any favors.." etc. is certainly fine. I have had all positive experiences, with recently orders for additional eyes, two different 2 repair kits. More people also come here to gripe vs praise- that is true in almost every section not just for Abyss. I call that the "Yelp phenomenon."jca wrote: ↑Wed Jun 21, 2023 6:51 pmIt's been quite a while since we've heard about any positive experiences, though. They aren't doing themselves any favors by being so invisible online, and it's a shame, because that used to be a key part of their business, the public interaction. We never really see or hear anything about them anymore.TJ_Foxx wrote: ↑Sat May 13, 2023 10:43 amAt face value that is a valid concern. We just don't know how many people have positive vs negative experiences. It is easy to make assumptions or extrapolate on a few experiences expressed here. Especially, when we do not have the full story (ies). Again - Rule 10.
However making unsupported claims, and personally attacking staff is not. We appreciate that you have not done those things.
Tasha Petite 3 Sky Custom Configuration