SecretLoveToyz - 25 Inch Fantasia - Never shipped (5 months waiting), Customer service # stopped responding
-
- Apprentice
- Posts: 12
- Joined: Sun Jun 26, 2022 1:05 am
- Contact:
SecretLoveToyz - 25 Inch Fantasia - Never shipped (5 months waiting), Customer service # stopped responding
I have filed a dispute charge with my bank to hopefully get my $ back. Doing some additional research, it seems some users on reddit are having a similar issue but there has been a lack of updates.
I am wondering if anyone here has had the same experience. I researched before buying and users here seemed to have mostly positive things to say about secretlovetoyz.
I'm also coming here for any advice/help and let potential buyers become aware before they commit to spending $1,000.
-
- Senior Member
- Posts: 384
- Joined: Mon Feb 09, 2015 1:15 pm
- Contact:
Re: SecretLoveToyz - 25 Inch Fantasia - Never shipped (5 months waiting), Customer service # stopped responding
-
- Apprentice
- Posts: 12
- Joined: Sun Jun 26, 2022 1:05 am
- Contact:
Re: SecretLoveToyz - 25 Inch Fantasia - Never shipped (5 months waiting), Customer service # stopped responding
After 4 months though and spending $1,000 I told them they had a week to get my order shipped or I am filing a dispute charge. It had been about a month since they stopped responding to my texts with order updates . They still never responded and I went ahead with the dispute (still processing through my bank).
I also want to add that I always texted them during their "business hours" listed on their site. One time I received a text back (2 days later) at 5AM! I leave my phone charging next to my bed so thankfully I am not married and live alone! Also, just SUPER UNPROFESSIONAL. I have all of the texts saved if people need proof and I am will to post screenshots (there was another odd text as well).
What bums me out is I see people posting pics of their fantasia 25 inch wet dream. I messaged "Customer Service" about this too, saying "Hey, your new fantasia dream is set to ship today for pre-orders, will my original 25 inch fantasia be on the sea cargo freight?" They didn't respond.
At the end of the day, I really want a 25 inch fantasia. I had seen them online for over a couple years and saved up the $ to get one. I even messaged a user on spankbang who uploads videos of theirs and they said they received their order in 3 weeks (granted this was in 2020).
I read somewhere that secretlovetoyz resells items from aliexpress (which can takes MONTHS for something to come from them or never at all). I however can't confirm if secretlovetoyz actually does this.
I guess I am holding out hope, or at least get my $ back
Re: SecretLoveToyz - 25 Inch Fantasia - Never shipped (5 months waiting), Customer service # stopped responding
-
- Apprentice
- Posts: 12
- Joined: Sun Jun 26, 2022 1:05 am
- Contact:
Re: SecretLoveToyz - 25 Inch Fantasia - Never shipped (5 months waiting), Customer service # stopped responding
On a side note I would like to say I’m stoked for all of you that have one and are receiving the new wet dream model. Y’all are lucky!
-
- Senior Member
- Posts: 384
- Joined: Mon Feb 09, 2015 1:15 pm
- Contact:
Re: SecretLoveToyz - 25 Inch Fantasia - Never shipped (5 months waiting), Customer service # stopped responding
-
- Apprentice
- Posts: 12
- Joined: Sun Jun 26, 2022 1:05 am
- Contact:
Re: SecretLoveToyz - 25 Inch Fantasia - Never shipped (5 months waiting), Customer service # stopped responding
Here is the number at checkout. You get access to an order page through ecwid.com AFTER purchasing. If SectretLoveToyz is a legitimate business, why isn't this number in the 'contact us' section? This whole thing has seemed sketch from the beginning honestly. Offering a $30 discount for a bank-to-bank transaction... I'm glad I paid with my credit card so I can hopefully get my $ back.
Please update if you hear anything. If they were to respond to either of their "customer service" numbers I imagine it would be a line of BS at this point. I keep using quotations for "customer service" because the person who runs SecretLoveToyz name can be found in posts here and on other sites from a simple google search (though I doubt it's their actual real name).
-
- Active Member
- Posts: 149
- Joined: Thu Jan 05, 2017 12:59 am
- Contact:
Re: SecretLoveToyz - 25 Inch Fantasia - Never shipped (5 months waiting), Customer service # stopped responding
-
- Senior Member
- Posts: 384
- Joined: Mon Feb 09, 2015 1:15 pm
- Contact:
-
- Apprentice
- Posts: 12
- Joined: Sun Jun 26, 2022 1:05 am
- Contact:
Re: SecretLoveToyz - 25 Inch Fantasia - Never shipped (5 months waiting), Customer service # stopped responding
Which # did he respond to you with? As I've mentioned before, they stopped responding to me on the checkout #. I never received a response from the site's listed # or email when I tried.
-
- Active Member
- Posts: 149
- Joined: Thu Jan 05, 2017 12:59 am
- Contact:
Re: SecretLoveToyz - 25 Inch Fantasia - Never shipped (5 months waiting), Customer service # stopped responding
A month ago!
-
- Apprentice
- Posts: 12
- Joined: Sun Jun 26, 2022 1:05 am
- Contact:
Re: SecretLoveToyz - 25 Inch Fantasia - Never shipped (5 months waiting), Customer service # stopped responding
This was in July after it had been a month. My order was still "processing" on my profile/order page and still is. It is now almost November.
Carlostomer Service has ghosted me since mid August.
-
- Active Member
- Posts: 149
- Joined: Thu Jan 05, 2017 12:59 am
- Contact:
-
- Senior Member
- Posts: 384
- Joined: Mon Feb 09, 2015 1:15 pm
- Contact:
Re: SecretLoveToyz - 25 Inch Fantasia - Never shipped (5 months waiting), Customer service # stopped responding
Wanting to sell it already? But you only had her a month or so. Why are you looking to already sell?
-
- Active Member
- Posts: 149
- Joined: Thu Jan 05, 2017 12:59 am
- Contact:
Re: SecretLoveToyz - 25 Inch Fantasia - Never shipped (5 months waiting), Customer service # stopped responding
No particular reason at all.roadside28 wrote: ↑Sat Oct 29, 2022 12:52 pmWanting to sell it already? But you only had her a month or so. Why are you looking to already sell?