Alice at MRD took excellent care of me throughout the entire process, from initial inquiry all the way through to after my TAYU doll was delivered. As a first time buyer of a full-size high-end doll, Alice was extremely helpful with my many questions and concerns (I hesitate to look back at just how many email exchanges we had over the several months
). She was always kind in her reply and despite the time zone difference, typically got back to me within a day or less. Considering that there were likely times when she needed to reach out to TAYU before answering my questions, this was remarkable. She was even able to help me make a last-minute change to my order, despite TAYU policy not to accept changes once an order is submitted. She informed me at the time of the change request that TAYU might not permit it and I would have been fine if it hadn't been possible (TAYU offered a new skin tone a day or two after I placed my order and I was thankfully able to make the switch), but I really appreciated both her candor and her willingness to try. Alice kept me fully informed during the interminable wait after placing my order, continuing to answer my questions. I received my factory photos and videos when she said I would. And when I noted a possible concern with one of the fingers after watching the factory video, she contacted TAYU and had them send additional video to reassure me that everything was as it should be.
My delivery came within a couple days of the estimated date, which was pretty remarkable given that it was right after the holidays. I had a few questions concerning my doll after receiving her and Alice continued with amazing support and timely replies even though the transaction had been completed. To me, that constitutes exemplary customer service.
Thank you, MRD and Alice for all of your kind assistance. I hope to work with you again in the future.
