I first got in contact with RLD (Realistic Love Doll) through their website on May 5th, to enquire about adding freckles to the doll and customs clearance for Australia.
Now before contacting RLD, I had looked at a couple of Australian based vendors. They were either more expensive (not a large amount, just a couple of hundred bucks) or in the case of one of them, didn't respond to my emails.
With RLD, Romain responded promptly (like in the matter of an hour or so) and said he would check with the factory if they can do freckles on the doll. On customs clearance for Australia, he explained what previous purchasers had done, and said he would get back to me with the Australian shipping costs.
Over the next few days Romain would answer more questions I had, such as if the pubic hairs could also be ginger? In less than a day, he was back with photos from the factory showing what pubic hair colour they could do.
On the payment front, Romain was very patient, as I initially I was to pay on the 9th, but due to have to move some funds around my accounts (ah, the fun of bank processing delays) it wasn't until the 12th (today) that I finally did the payment.
So, as of this point, I can say I'm very happy with the service from Romain at RLD, it's been prompt and answered all my questions.
I'll keep you all updated from this point on factory photos and the time it takes to ship and then pass customs to finally showing up at my door.
While we wait, here's a photo of the Ginger haired beauty I'm waiting for...
