broken neck nut

jlb7 · Post by **jlb7** » Mon Jun 26, 2023 11:22 am

I received my doll today and disappoint it was damaged at the neck and missing warming wand. If anyone knows how to fix it I would appreciate it, its a beautiful doll other wise but almost useless as is.

Ztar073 · Post by **Ztar073** » Mon Jun 26, 2023 12:27 pm

Contact your vendor for a replacement.

The Doll Advocate · Post by **The Doll Advocate** » Mon Jun 26, 2023 12:39 pm

Good lord ! Hod that happen!??

john1972 · Post by **john1972** » Mon Jun 26, 2023 12:52 pm

Please send this photo to Zelex.
I can see that this point is a bit to small in Diameter and should be increased in thickness.
Zelex will take note of this failure and most likely improve this area.

jlb7 · Post by **jlb7** » Mon Jun 26, 2023 1:39 pm

it looks like it happen in shipping but the box was in good shape, I don't think they should bolt it down.

Post by **ZelexDoll** » Mon Jun 26, 2023 2:06 pm

We are very sorry that this problem happened, and we will analyze the specific reasons. But we will produce a new body and send it to you as soon as possible.

ZELEX TEAM

jlb7 · Post by **jlb7** » Mon Jun 26, 2023 3:27 pm

thank you

seagull · Post by **seagull** » Mon Jun 26, 2023 4:36 pm

That is one impressively quick response ZelexDoll

NME · Post by **NME** » Mon Jun 26, 2023 10:56 pm

Shame that happened, hope you don't have to wait too long for your replacement.

Dollyman25442 · Post by **Dollyman25442** » Tue Jun 27, 2023 12:04 am

Didn't this just happen to user Aerow a few days ago with his newly received Zelex?
I have to admit, with my Zelex (contest winner) scheduled to arrive tomorrow, I'm a bit nervous what seems to be a critical flaw in their new neck bolt design.

Aerow wrote: ↑Wed Jun 21, 2023 9:23 pm I just received my 165X with the new skeleton, sadly she did not survive shipping. The neck snapped off right at the base of the neck bolt socket. The neck is also jammed to the side, and i cannot get it straight by pulling on it, i have tried multiple directions and it wont move.

Attached some pics, waiting for my vendor to get back to me to see what they want to do.

I have poked about a bit where i can feel stuff and cant find the other end of the stem that snapped off. I don't want to damage it more in case the want it back. If i can find the other end eventually a repair may be possible with just drilling out the stem and tapping threads for a bolt. But this will depend on what they want me to do. So we shall wait and see.

Aerow · Post by **Aerow** » Tue Jun 27, 2023 6:12 am

Yeah mine snapped in a similar way, was told by my vendor that they are making a new body for me as well.

If you want to do a repair, I found a 3/4 pipe fits perfectly over the skeleton inside the neck, the head socket is a tiny bit small but with a wrap of tape it will fit snugly. Then drill and tap some holes for set screws to secure it.

Might need minor neck surgery on your doll to get down to the joint, but if you do it on the back you can hide any scars under some hair.

This is my plan, going to wait for new body to show up first.

Dollyman25442 · Post by **Dollyman25442** » Tue Jun 27, 2023 3:36 pm

Aerow wrote: ↑Tue Jun 27, 2023 6:12 am Yeah mine snapped in a similar way, was told by my vendor that they are making a new body for me as well.

If you want to do a repair, I found a 3/4 pipe fits perfectly over the skeleton inside the neck, the head socket is a tiny bit small but with a wrap of tape it will fit snugly. Then drill and tap some holes for set screws to secure it.

Might need minor neck surgery on your doll to get down to the joint, but if you do it on the back you can hide any scars under some hair.

This is my plan, going to wait for new body to show up first.

Happily mine just arrived today and luckily without a broken neck bolt. Little doubt bolting the doll to an outer board using the neck bolt is a very bad idea (and was debunked years ago when several other manufacturers tried doing it).
And on an odd note, mine is fully silicone as opposed to a silicone/tpe hybrid (I was one of the contest winners). Rather unexpected as all my other (nine) dolls are tpe dolls.

jlb7 · Post by **jlb7** » Fri Jul 21, 2023 5:31 pm

Just got the replacement body today, looks good so far . just wanted to thank zelex for being so quick and responsive on the replacement. It shows how they becoming one of the top rated dolls so quickly for not being around that long. Will take some photos and post later after cleaning it up and checking it out better. Again I can't emphasize enough how great their customer service was.