Shipping to EU problem
Shipping to EU problem
Re: Shipping to EU problem
-
- Active Member
- Posts: 175
- Joined: Fri Dec 23, 2022 6:32 am
- Contact:
Re: Shipping to EU problem
- just a guy
- Doll Mentor
- Posts: 1055
- Joined: Tue Apr 25, 2023 3:36 pm
- Location: Finland
- Contact:
Re: Shipping to EU problem
Review of my Monica Hentai Torso Doll - viewtopic.php?t=169345
Review of my Elsa Babe 160cm L-cup - viewtopic.php?t=172708
Best way to clean a doll
Best way to dry a doll
Where to buy doll clothes
After honeymoon
-
- Basic Poster
- Posts: 7
- Joined: Tue Apr 16, 2024 9:54 pm
- Contact:
Re: Shipping to EU problem
Re: Shipping to EU problem
- RosemaryDoll
- VENDOR
- Posts: 763
- Joined: Sun Dec 19, 2021 8:38 pm
- Contact:
Re: Shipping to EU problem
- RosemaryDoll
- VENDOR
- Posts: 763
- Joined: Sun Dec 19, 2021 8:38 pm
- Contact:
Re: Shipping to EU problem
Dear friend, we apologize for the delay in shipping your parcel. I want to reassure you that it is not lost; it's currently at customs awaiting an X-ray inspection. Due to a high volume of packages and a shortage of staff, there has been a delay in processing.sanyav wrote: ↑Tue Apr 16, 2024 11:56 am I'm interested. The tracking number has not been updated for 23 days. Is this normal or is the package lost? Rosemary claim that the parcel is at customs, but it has been there for more than a week... If the parcel is lost, how does Rosemary return the money, has anyone encountered such a problem?
As an apology for the inconvenience, we would like to offer you a complimentary cleaning machine. Thank you for your understanding.
Re: Shipping to EU problem
Mine was delayed in customs for 2 months, and I was certainly starting to wonder if I would ever get it.
There appears there can be some massive delays in custom if you're unlucky.
Re: Shipping to EU problem
- just a guy
- Doll Mentor
- Posts: 1055
- Joined: Tue Apr 25, 2023 3:36 pm
- Location: Finland
- Contact:
Re: Shipping to EU problem
Review of my Monica Hentai Torso Doll - viewtopic.php?t=169345
Review of my Elsa Babe 160cm L-cup - viewtopic.php?t=172708
Best way to clean a doll
Best way to dry a doll
Where to buy doll clothes
After honeymoon
Re: Shipping to EU problem
Wow, Rosemary! I'm impressed with how you handled that! Good customer service is rare these days and should be rewarded. I will be ordering my next doll in a week or two and you just convinced me to order from you! Thank you! Will be talking soon!RosemaryDoll wrote: ↑Wed Apr 17, 2024 2:05 amDear friend, we apologize for the delay in shipping your parcel. I want to reassure you that it is not lost; it's currently at customs awaiting an X-ray inspection. Due to a high volume of packages and a shortage of staff, there has been a delay in processing.sanyav wrote: ↑Tue Apr 16, 2024 11:56 am I'm interested. The tracking number has not been updated for 23 days. Is this normal or is the package lost? Rosemary claim that the parcel is at customs, but it has been there for more than a week... If the parcel is lost, how does Rosemary return the money, has anyone encountered such a problem?
As an apology for the inconvenience, we would like to offer you a complimentary cleaning machine. Thank you for your understanding.
Re: Shipping to EU problem
-
- Doll Advisor
- Posts: 552
- Joined: Sun Sep 21, 2014 5:17 pm
- Contact:
Re: Shipping to EU problem
Welcome to the club. 23 days is nothing, i've been waiting 5 weeks now and there are members here reporting waiting times of 2 and 3 months...sanyav wrote: ↑Tue Apr 16, 2024 11:56 am I'm interested. The tracking number has not been updated for 23 days. Is this normal or is the package lost? Rosemary claim that the parcel is at customs, but it has been there for more than a week... If the parcel is lost, how does Rosemary return the money, has anyone encountered such a problem?